TapLook – Organizational Structure

Chief Executive Officer (CEO) – Eric Ho
- Oversees global strategy, brand direction, and top-level decision-making for TapLook.
Chief Financial Officer (CFO)
- Manages budgeting, cash flow, and long-term financial planning.
- → Chief Accountant
  - Handles accounting, payroll, tax reporting, and internal audits.
Franchise & Partnership Director
- Develops and manages the franchise system and partner networks in all markets.
- Acts as the bridge between TapLook HQ and local franchisees.
Chief Legal Officer
- Ensures all operations comply with local and international laws.
- Reviews contracts, trademark protection, and corporate policies.
Customer Relationship Director
- Builds customer care strategies, manages feedback systems, and improves service experience.
Service Operations Director
- Supervises the technical quality of all services, including:
  - Nail Services
  - Haircuts
  - Headspa Treatments
- Responsible for technician training and standard operating procedures globally.

In charge of executing TapLook’s strategy in each region, reporting directly to the CEO.

Canada Market Director
United States Market Director
Australia Market Director
Singapore Market Director
Global Expansion Director
- Leads entry into new markets such as France, Sweden, Belgium, Japan, and more.
- Supports other Market Directors during new branch launches or franchise negotiations.

Human Resources Manager
- Handles recruitment, training, talent retention, and company culture building.
Marketing & Branding Lead
- Develops online and offline marketing strategies for each country.
- Collaborates with ZoCheckin (if needed) for global communications.
IT / Software Manager
- Operates the booking platform, manages CRM systems, and provides tech support for all teams.